· Adding Devices
1.No
response while powering on
(1)Check the battery is installed correct or not.
(2)Check the devices is reset or not.Long press resetting button, see the
indicator is changing or not.
2.Fail
to add, network configuration is timeout
(1)Device
is reset unsuccessfully,not ready for configuration.
(2)The
router access point is full and cannot access the device again.
(3) The
mobile phone and the route are 5G connections, and the device currently only
supports 2.4G.
(4)Router compatibility problem, can be switched to AP compatibility mode
configuration (see manual for details)
(5)APP permission is limited, the user needs to give the APP authority in the
system settings (the prompt box will appear when the APP is opened for the
first time), such as location permission, notification permission, network
permission; at the same time, these settings will also affect the push.
3.
Which device option to add when adding
(1)All products can be selected by socket option
(2)When the AI camera is added, the default is the QR code distribution
network, Users can also choose to use
the SamrtConfig mode.
· Installing Device
1.
Precautions before installation
Notes:Before installing device to a certain
place, better trigger the device several times at this place to see if it works
fine, to see if the alert delay is less than 5 seconds. If alert delay is less
than 5 seconds, this place is suitable for installing the device.
Reason:Signal of Wi-Fi product is easier to be interfered. The signal range
listed in manual is ideal value. But in actual use, signal of Wi-Fi device is
interfered by wall, metal or any other barrier, which would influence the
performance of device.
· Third-party Support
1.How
to set up email notifications
Linkage can be set through IFTTT,the email can be sent to the set
mailbox through IFTTT when the device alarms
2. Why some
products can’t connect with Echo
Third-party
devices like Echo can only connect to devices that are actively controlled
(such as plug), but not to devices that are passively sent (such as pir).
· Equipment Use
1. No
push notification
(1) The
network is unstable and the wifi signal is poor.Please adjust
the equipment or routing location, and test it several times to ensure the
connection rate.
(2) Some
product push settings have an interval time (such as PIR), and there are
history records during this time but no push notification. Interval time in 1-2
minutes
(3) The
device switch is too fast, the previous status must finish to report up,then
the subsequent status reported, the previous status will disappear if it does
not finish report.For
example,the door is closed when open status does not report timely,the open
status will disappear.
(4) The trigger time of the sensor is not
enough. It needs to be triggered for 3-5 seconds. Wait for the indicator to
light up, and the alarm information can be pushed to the server.
(5) Turn
off the alarm push service through the APP.
2. Router
cannot display device IP
For saving
power consumption,and extend battery life, wifi is turned off and does not connect
the server when the low-power device is in standby. Only when the alarm
information is detected, the wifi module is powered on to report the server
information.
3. How to
delete history records
After
deleting the device through the APP, add it again to delete the history records.
4. How to
confirm device is still working or not
APP
can display the last time device worked.
Trigger
the device again to see whether there is push notification.
· Difference
between AP and Smartconfig
1.Smartconfig(EZ)model
It is broadcast
mode,one-to-many.The product is usually made to flash quickly to indicate. Easy
to operate, only need to input password of Wi-Fi while the device is flash
quickly.However, it may not be successful when it comes to complex internet
environment or special router that does not support Smart configuration .
2.AP mode
It is one-to-one mode.The product
is usually made to flash slowly to indicate.The mobile phone acts as a client
STA to connect to the hotspot issued by the module.A bit complex to operate.Click
AP mode, while the indicator is flashing slowly, then input Wi-Fi password and
connect the hotspot of smart_life.
Configuring network in this way is stable and reliable.
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